Shipping & Returns

Last updated: 13 October 2025

Production timelines

• Timelines vary by product and quantity. Your quote or order confirmation will mention an estimated dispatch/delivery window.
• Production starts after we receive approval of proofs/specifications and any required payment.
• Complex jobs or peak seasons may require additional time—we’ll keep you posted.

Shipping methods & charges

• We ship via trusted couriers. Large items may move through specialised logistics.
• Shipping charges depend on weight/volume, destination and speed—shown on the quote.
• Pick-up from our facility can be arranged on request where feasible.

Tracking & delivery

• We share tracking details once your order is dispatched.
• Please ensure someone is available to receive the package. Missed or failed deliveries may cause re-delivery fees or delays.

Transit damage or shortage

• Inspect packages on delivery. If damaged, note it with the courier and inform us within 48 hours with photos and your order ID.
• After assessment, we’ll arrange a repair, reprint, partial credit or refund, as appropriate.

Returns & exchanges

• Because custom products are made to order, returns are accepted only for manufacturing defects materially different from the approved proof/spec.
• Colour/finish variation within industry tolerances, or errors present in approved proofs, are not considered defects.

Address changes & hold requests

• Address changes are possible before dispatch. After dispatch, re-routing may incur courier charges and delay delivery.
• If you need us to hold the shipment post-production, storage fees may apply depending on duration/volume.

Holidays & uncontrollable events

Deliveries may be affected by public holidays, weather or carrier disruptions (force majeure). We’ll do our best to minimise impact.

Contact

For shipping questions or claims, write to onlineskyads@gmail.com with your order ID and photos (if applicable).